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Details
Posted: 17-Oct-21
Location: Santa Cruz, California
Salary: Open
Internal Number: 2569493
User Support Analyst
Location: Santa Cruz
Job ID: 25566
NOTIFICATIONS
UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.
Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to Policy.
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
DEPARTMENT OVERVIEW
Comprising diverse researchers from a variety of disciplines across academic divisions, the UC Santa Cruz Genomics Institute leads UC Santa Cruz's efforts to unlock the world's genomic data and accelerate breakthroughs in health and evolutionary biology. The Genomics Institute involves approximately 90 personnel, participating in projects supported by funds from the federal and state governments, private gifts and foundations; in addition the GI provides funding support for approximately 50 additional personnel for GI related projects. Our platforms, technologies, and scientists unite global communities to create and deploy data-driven, life-saving treatments and innovative environmental and conservation efforts, while addressing the most fundamental societal and policy questions.
The Pathogen Genomics team at the GI uses the latest sequence analysis and visualization technologies to facilitate outbreak investigation and research for public health responses. If you are excited to work in a fast-paced, startup-like environment within an institution of higher education in beautiful Santa Cruz, California, we encourage you to apply.
More information can be found at: https://ucscgenomics.soe.ucsc.edu
JOB OVERVIEW
Develops, evaluates, revises, applies and documents technical quality assurance protocols, methods and test plans to inspect and test a variety of data, processes, software and products for the Pathogen Genomics Initiative. Ensures activities and items comply with quality assurance standards and software/product design specifications to determine and approve software releases. Performs analysis, identifies trends in the use data, processes, software, and products, and recommends corrective actions when necessary. Involved in developing, auditing, monitoring and enforcing the established release management processes and policies in support of cross-domain configuration integration, testing, completeness and consistency. Responds to project inquiries from product users and collaborators, troubleshoots problems, researches queries regarding underlying biological assumptions and computational methods in the genome software and databases, communicates problems and suggested site improvements to others on project team.
INITIAL REVIEW DATE (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
The IRD for this job is: 11-01-2021
APPOINTMENT INFORMATION
Salary Information: $60,000 - $70,000/annually. Salary commensurate with skills, qualifications and experience.
No. of Positions: 1
Benefits Level Eligibility: Mid-Level
Schedule Information:
Full-time, Fixed
Percentage of Time: 100%
Average Hours Per Week: 40
Days of the Week: Mon-Fri
Shift Includes: Day
Employee Classification: Contract
Job End Date: 10 months from hire date, with possibility of extension
Work Location: UC Santa Cruz Main Campus
Union Representation: Non-Represented
Job Code Classification: 006937 (QA RELEASE MGT ANL 2)
JOB DUTIES
40% -
- Monitors and responds to email communications received from users off-site, under the guidance of engineering staff. Troubleshoots problems, researches queries regarding underlying biological assumptions and computational methods in the software and databases, ensures that questions are answered satisfactorily, and suggests site improvements that address the sources of problems. Develops understanding of how people use the tools, and recommends new features to help them. Creates and maintains website and tool documentation, and may author posters and technical papers for external publication.
25% -
- Guides migration of new and upgraded software and data from test to production environment. Analyzes requests for new software upgrades or enhancements.
25% -
- Carries out well-defined, moderately complex procedures to ensure that all information systems products and services meet minimum organization standards and end-user requirements. Analyzes and develops test scripts. Tests software and data to ensure proper operation and conformance to test plans. Administers standards for migration of new and upgraded software and data from test to production environment. Utilizes testing libraries in support of the software development process and life cycle.
10% -
- Documents and analyzes test results and processes. Assists with development and analysis of improvements to current procedures.
QUALIFICATIONS
Required Qualifications
- Bachelor's degree in related area and / or equivalent experience / training.
- Broad knowledge in biology, gene sequence organization, and gene expression and regulation in eukaryotes.
- Working understanding of the design, development and analysis of genomics software. Working skills associated with software design, modification, implementation and analysis.
- Demonstrated experience working with large data sets.
- Demonstrated experience with UNIX and shell scripting.
- Working understanding of the use of automated testing tools, including skill to perform automated QA procedures.
- Working skills in understanding and implementing the release cycles.
- Working skills in software testing.
- Interpersonal skills with the ability to interact with all levels of the organization.
- Ability to learn quickly.
- Ability to elicit and communicate scientific, technical and non-technical information in a clear and concise manner both verbal and in writing.
- Demonstrated skill and experience in a customer service environment.
- Self-motivated with the ability meet deadlines and work independently.
- Ability to work as an effective member of a team.
- Demonstrated problem solving skills.
Special Conditions of Employment
- Selected candidate will be required to pass a pre-employment criminal history background check.
- Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.
SAFETY STATEMENT
All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
HOW TO APPLY
Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.
EEO/AA
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=25566&PostingSeq=1
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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About University of California Santa Cruz
UC Santa Cruz is a public university like no other in California, combining the intimacy of a small, liberal arts college with the depth and rigor of a major research university.
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