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Senior Scientific Support Analyst
Location: ShorelandJob Description:Serve as primary contact on assigned data inquiries, resolving issues and tracking queries in an efficient and timely manner; keeps and monitors records of issues, reporting and analyzing trends.Provide exceptionally competent email support to our clients and staff, along with demonstrating dedication to high quality customer service.Perform problem analysis, evaluation, recreating, and resolution of client report problems.Use a deep understanding of the data, scientific goals and methodology, and underlying biological and translational concepts in assigned data commons and cloud environments to provide user support in high profile and troubling cases.Take full ownership of assigned cases, triaging


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