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User Solutions & Scientific Support Manager
Location: ShorelandJob Description:Lead and provide expertise for all aspects of end-user support, including help desk, user documentation, performing specific project SLA's, and communicating with stakeholders.Lead a user services team supporting sponsored projects in the Center, ranging from large-scale to small-scale, multi-institutional federal contracts and grant-funded research collaborations.Lead relevant portal and data release processes, including, but not limited to: Stakeholder management; scheduling; data submission coordination, harmonization, import, testing, and deployment; and implementation and testing between the user services, QA, and development teams.Present major updates to stakeholders, including user support resolutio


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