A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Experienced scheduler with proven ability to function at a high level to collaborate with providers, patients/families, nursing, and procedural/testing units  to schedule  new patient referrals and other complex scheduling needs for the Inherited Hypertrophic Cardiomyopathy Program, including associated Genetic Counseling services.  

Essential:

• New patient referral scheduling, including coordination of associated diagnostic testing and genetic counseling appointments.
• Manage phone calls from internal and external customers related to new patient referral scheduling.
• Routine and urgent follow up scheduling needs as tasked via Michart inbasket.
• Opening/Closing Clinics. Appointment reschedules resulting from clinic closures/grid redesign.
• Return visit scheduling needs that require overbook/incremental access coordination with providers
• Complex management of diagnostic testing in coordination with clinic appointments, as well as clinical research trial requirements.
• Provide expert skill at clinic scheduling/grid management and adherence to standard work procedures, including thorough documentation standards.
• Anticipate and problem solve issues with clinic and ancillary testing schedules.
• Serve as a role model for service excellence and FCVC core values.
• Staff members in this classification are expected to exercise judgement in identifying problems, seeking and implementing solutions.

RELATED DUTIES

Perform other related duties as assigned.

SUPERVISION RECEIVED

Direct supervision is received from the CVC Clinic Administrative Manager

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

• High School Diploma or GED
• 3 – 4 years of experience.
• Knowledge of basic medical terminology.
• Prior experience performing complex scheduling
• Demonstrated customer service excellence and attention to detail
• Welcoming and approachable demeanor with a consistently positive and professional attitude
• Ability to work well independently as well as collaboratively within a team setting
• Strong organizational, problem-solving, and prioritization skills
• Ability to multi-task and work in a high-volume area
• Demonstrated active listening, verbal, written and information technology communication skills.
• Must be very comfortable working with computers and have a general knowledge of office practices.
• Demonstrated excellent attendance and reliability
• Requires flexibility in all aspects of work assignments.
• Previous experience working with clinical staff (nurses, mid-level providers, and physicians).

• Experience working within a large, complex, outpatient healthcare setting.

• Knowledge of MiChart (EPIC-Cadence) and ORMIS scheduling; demonstrated proficiency with MiChart, Careweb, Microsoft Outlook, and ability to navigate between systems.

Shift/Days:  8:00-5:00, Monday-Friday, onsite

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including one booster when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely and temporary workers.   More information on this new policy is available on the U-M Health Response website or the UM-Dearborn and UM-Flint websites.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

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