We, the staff and faculty of the Rogel Cancer Center team, are committed to advancing medicine and serving humanity through living and teaching our core values of Respect and Compassion; Collaboration; Innovation; and Commitment to Excellence.

Each employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and in the courtesies we extend to patients, families, and each respective team member. The Cancer Center is dedicated to partnering with patients and families to deliver the safest and highest quality of health care. Ensuring a Patient and Family centered experience according to the Health Systems Service Excellence Goals is a priority to our care of our patients. The individual chosen will be responsible for meeting the highest standards of customer service including, exhibiting a professional and positive image when interacting with patients, faculty and staff.

The Genetic Counseling Assistant will support the Cancer Genetics Clinic. The Genetic Counselor Assistant will assist the attending physicians and the genetic counselors with pre- and post-clinic work including the collection of personal and family history information, handling logistics for genetic testing, entering information in clinic databases, communicating with patients about personal health and family history information, and participating as needed in clinic case conferences. Personal integrity, confidentiality, ability to multi-task, prioritize and work constructively in a team setting are required qualities.

• Preparing pedigrees in Progeny from family history forms prior to clinic and updating post-clinic, obtaining the medical history over the phone if needed
• Data entry in designated databases in Excel, Progeny (pedigrees), and State of Michigan. 
• Scanning pedigrees, consents, and other documents into patient's electronic medical records (Michart).
• Coordination of genetic testing including entering patient demographic and insurance information into lab portals and requisition forms, entering orders into MiChart and ascertaining test costs and billing options. 
• Tracking receipt of patients' consent forms, specimens to various laboratories and test results. Follow up with patients and laboratories as needed.
• Preparing patient resource packets for the indication(s) they are being seen for.

• High School diploma or an equivalent combination of education and experience is necessary.
• General office practices, ability to understand medical documentation and general knowledge of genetics and medical terminology is required.
• Demonstrated excellent verbal and written skills.
• Candidate must be an active team player and be able to work independently.
• Strong organizational and prioritization skills are required along with outstanding customer service skills.
• Demonstrated record of excellent attendance.
• Exhibits professional and positive image when interacting with patients, faculty, and staff. 
• Able to handle multiple responsibilities in a fast-paced environment with accuracy.
• Demonstrated ability to work well under pressure and meet deadlines.
• Demonstrated strong critical-thinking and problem-solving skills.
• Exceptional interpersonal skills.
• Demonstrated active listening and information technology skills. 
• Ability to communicate effectively. 

• Previous clerical/medical records experience in an outpatient clinical or research setting.
• BS in Biology, Genetics, other science or degree in health field.
• Proven track record of reliability in working with private health information and communicating with patients.
• Working knowledge of Progeny, Excel, Word, and Michart

Flexible shifts available between 8:00AM-5:00PM M-F; Flexibility with both in-person and remote work

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

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