Phoenix Client/Desktop/Systems Support - ISA (INFO SYS ANL 2)

Job Summary

Under the supervision of the IT Manager and the lead of the Desktop Support Team Supervisor, provide a variety of computing technical support and services to Phoenix staff, faculty, and affiliates of the Entomology & Nematology, Plant Pathology departments, and Programs within. The incumbent is expected to acquire the skills and knowledge to perform more advanced work following an agreed upon time in position, through defined on-the-job training and development planning. Troubleshoot problems and engineer sustainable solutions with OS, applications, connectivity, and security at the technology and operational level. Implement and maintain security configurations to support Campus Cybersecurity guidelines. Research, learn, and document solutions for technical problems. Test software and hardware to assess fitness for purpose. Write and maintain technical documentation for both support staff and clients. Serve as augment to web and system administration support. Maintain incident and service request management documentation.

Apply By Date

October 7, 2024 at 11:59 p.m.

Qualifications

Minimum Qualifications

For full consideration, applicants are encouraged to upload license, certification and/or educational degree if required of the position.

• Minimum of 3 years of professional IT support providing great Customer Service in a high-tempo busy environment with frequent interruptions. Learning and applying various technological solutions without formal training, standard operating procedures, documentation or paid enterprise solutions.
• Demonstrating consistent professional high quality performance and attention to detail. Consistently maintain complete and accurate system hardware, software licensing, network and work records.
• Experience demonstrating high level of organization, consistent, accurate and prompt time management, ability to prioritize various concurrent projects while being highly productive.
• Experience with consistent high-performing on-site work, ability installing, configuring, securing, troubleshooting and managing various server equipment, client hardware, services and applications across Windows, Linux, Mac platforms in a heterogeneous networked and physical environment to include outdoor field installation.
• Experience with consistent high-level proficient work demonstrating the ability as a technical subject matter expertise, providing management with viable solutions and successfully executing them independently and with a team.
• Work experience to include independently diagnosing and resolving complex issues involving various hardware, networks (various VLANs/Firewalls), Microsoft Active Directory, software conflicts, failures, errors, and incompatibilities in a timely manner with non-warrantied computing hardware.
• Experience working and completing tasks across multiple physical locations on a daily basis.

Preferred Qualifications

• Consistent professional IT work experience.
• Demonstrated knowledge and effective application of Departmental, UC, Federal and State: Communication, IT security policies and procedures.
• Proficient with Bigfix, Infoblox, Microsoft Active Directory, HyperV, Powershell, SCCM, WSUS
• Proficient with Cloud/Hybrid Cloud hosting technologies like: Office365, Box.com, Azure, AWS, dropbox, various Google Apps, Aggie Video
• Proficient with a variety of Content Management Systems (CMS) such as: Concrete5, Wordpress, UC Davis SiteFarm, UC Davis Canvas, Kaltura, UC ANR Sitebuider, Plone, and Drupal

Key Responsibilities

• 50% - Client & Systems Support
• 25% - Instructional Technology Technician and Multimedia Database Curator
• 20% - Special Projects and Backup Assignments
• 5% - Bioinformatics Research and Unix/Linux Systems Support

Department Overview

Phoenix Cluster is a large administrative cluster providing administrative and technical support to the over 600+ faculty, staff, and students of Entomology, Nematology and Plant Pathology.

This position is part of a team of personnel providing IT support services within Phoenix. Will work with a diverse staff in Phoenix to provide IT support services necessary to further teaching and research activities.

PLEASE NOTE: THE PHOENIX CLUSTER IS RECRUITING FOR ONE PHOENIX CLIENT/DESKTOP/SYSTEMS SUPPORT ANALYST, AT THE INFORMATION SYSTEMS ANALYST 1 OR INFORMATION SYSTEMS ANALYST 2 LEVEL BASED ON EDUCATION AND EXPERIENCE. PLEASE SUBMIT AN APPLICATION FOR THE APPROPRIATE POSITION BASED ON EDUCATION AND EXPERIENCE LEVEL. IF YOU ARE ALSO INTERESTED IN THE INFORMATION SYSTEMS ANALYST 1 POSITION - APPLY TO JO# 73009 BY 10/07/2024 TO BE CONSIDERED.

Position Information

• Salary or Pay Range: $32.42/hr. - $57.71/hr.
• Salary Frequency: Bi-Weekly
• Salary Grade: 21
• UC Job Title: INFO SYS ANL 2
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: Full-Time, 100%
• Shift Hours: Manager will advise
• Location: Davis, CA.
• Union Representation: No
• Benefits Eligible: Yes
• Hybrid/Remote/On-Site: On-Site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits and eligibility rules by visiting Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• For eligible roles, UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
• UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Sit at various computer terminals for extended periods, using multiple monitors, keyboards or mouse.
• Frequently required to be able to crawl, crouch, bend, kneel, climb, reach and stoop with or without assistance.
• Full range of motion of head, hands, arms and legs.
• Walk frequently to/from various site locations that may be within a 2 mile radius of your primary office location in various weather conditions.
• Dexterity and ability to lift, push, pull, move and manipulate computing equipment and surrounding office furniture weighing above 200 lbs. with assistance or up to 40 lbs. independently.

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

https://ucdavispolicy.ellucid.com/documents/view/271

• Work in various biological and chemical work areas (daily) requiring lab safety training and Personal Protective Equipment.
• Work at multiple primary office locations and dynamic work schedules as business needs require. To include changing primary workstations several times a day.
• Travel to satellite buildings on and off campus for supported IT Service on a daily basis. Occasional travel for training activities.
• Ability to adjust work schedule as needed to ensure work tasks are completed.
• Be able to work on-campus work-site at least 100% of the total work hours required even during reduced operations, pandemic or natural disaster as an identified essential employee.
• Work occasional evenings and weekends for system deployment and maintenance activities, and project priorities.

Special Requirements

Background Check

This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds, and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere


To apply, visit https://careerspub.universityofcalifornia.edu/psc/ucdavis/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&JobOpeningId=73010&PostingSeq=1&SiteId=7〈uageCd=ENG&FOCUS=Applicant

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.





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