Career Center

BUSINESS ANALYST POSITION SUMMARY:

The Research Informatics Operations (RIO) Team is looking for an experienced and enthusiastic Business Analyst to coordinate, manage and support the information system needs of the Dana-Farber Cancer Institute (DFCI) clinical research community. The Business Analyst will join the Research Data Services Team, supporting Customer Experience Operations under the RIO umbrella. The mission of the Research Data Services Team is to provide support for clinical, translational and basic research processes ????at Dana-Farber/Harvard Cancer Center, including but not limited to clinical trial management, grant development, and biospecimen banking.

The incumbent will work on medium and large sized projects, to design, develop, implement and support the overall research systems operations program. The Business Analyst will collaborate in re-engineering and developing new business processes to support DF/HCC???s need for automation and process development for new clinical trials management initiatives and basic science. The Business Analyst will support day-to-day usage of RIO applications and be responsible for providing education on system workflows and functionality. The Business Analyst must be able to create and maintain healthy working relationships with end users, DF/HCC, and site leadership. The Business Analyst will serve as a mentor and resource for junior staff.

OVERVIEW OF RESEARCH INFORMATICS OPERATIONS (RIO) TEAM:

RIO is a subdivision of the DFCI Research Informatics and Analytics department led by the Chief Health Information Officer.?? RIO is a significant component of the Clinical Research Support Unit for the DF/HCC consortium and specifically addresses the growing technological needs of the clinical trials research community. Systems supported by RIO interface to site-specific and enterprise-wide systems. The office provides a collaborative, responsive, integrated, and focused approach to all aspects of systems development and support. The DF/HCC is comprised of the Dana-Farber Cancer Institute, Massachusetts General Hospital, Brigham and Women???s Hospital, Boston Children???s Hospital, Beth Israel Deaconess Hospital, Harvard Medical School, and the Harvard School of Public Health. RIO supports clinical trials research informatics systems for the DF/HCC member institutions with regards to oncology research.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer support to DF/HCC stakeholders, including study teams, clinicians, Office of Data Quality, Office for Human Research Studies, Grants & Contracts, Mass General Brigham eCare and others by either resolving issues, delivering data, or facilitating connection(s) with appropriate resources.
• Responsible for business requirements gathering, workflow analysis, definition, and documentation of data and system requirements for the many clinical research business processes involved for each of the DF/HCC institutions as they relate to the various clinical trial systems, biobanking and basic research systems.
• Collaborate on the design and implementation of system and workflow solutions for clinical trials management, biobanking, electronic data capture, protocol review and monitoring, grant development, and other systems supported by RIO.
• Serve as an exemplary representative of RIO. Responsible for maintaining on-going communication. Feedback and follow-through with customers and peers is essential.
• Function as the analyst subject matter expert for assigned applications supported by RIO.
• Successfully build and maintain vendor relationships.
• Effectively balance the needs of the Dana-Farber/Harvard Cancer Center amongst various stakeholders.
• Manage medium to large sized projects from inception to completion including team communication, timelines, signoffs, and scope changes.
  • Follow project management lifecycle in accordance with DFCI, DF/HCC, Mass General Brigham, and group specific standards.
  • Learn and utilize new products and tools, as appropriate, to successfully complete work assignments.
  • Elicit and document functional requirements for on-going implementation projects; evaluate processes, propose improvements, and educate user base.
  • Document daily activities, progress, and workload metrics.
• Develop training materials such as content for eLearning and other end-user documentation for assigned applications.
• Continually innovate based on industry trends and facilitate networking with outside institutions.
• Actively participate in and support team culture.
• Utilize Dana-Farber Cancer Institute values to govern decisions, actions, and behaviors.
• Perform other related duties as assigned and/or needed.
• May participate in 24/7 on-call rotation for resolution of patient care critical issues.

SPECIAL WORKING CONDITIONS:

• Standard office environment.
• Periodic on-site work may be required at supervisor discretion.
• May require local travel to hospital sites, located on and off DFCI main campus.
• Other travel may be required to attend meetings, training, and professional development sessions.
• As projects and priorities dictate, must be available to work non-standard business hours, such as evenings, nights, weekends, and holidays when necessary.

MINIMUM JOB QUALIFICATIONS:

• Bachelor???s Degree in Information Technology, Bioinformatics, Biology, Computer Science, Basic Sciences or other relevant healthcare or life sciences required. A combination of education and experience may be substituted for requirements.
• 3-4 years of direct analytical work experience in a customer facing role in an academic and/or healthcare environment.
• Clinical or basic research experience a plus.
• Understand basic requirements involved in human subjects??? research a plus.
• Experience in collaborating with cross-functional teams of 5 or more indirect resources (clinical, technical, administrative), including directing the work of user and business representatives within workgroups.
• Strong project management skills; formal business analyst training a plus.
• Experience with successful implementation of enterprise applications.
• Proficient in MS Office applications including Outlook, Word, Excel, and PowerPoint.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Attention to detail, customer service orientation, and proven ability to perform work accurately and efficiently.
• Ability to be flexible, versatile, and adaptable in activities conducted in a multi-site environment.
• Must be willing to contribute to and foster a team culture where all are encouraged and willing to share information accurately.
• Able to self-manage and assume ownership for support tasks and project work.
• Ability to work independently and within a team.
• Ability to work and maintain focus within a complex work environment with shifting and competing priorities.
• Ability to work in a fast-paced environment, working on multiple concurrent, inter-related subprojects.
• Ability to work effectively with all levels of executives, administrators, researchers, and technical IT staff.
• Ability to learn new tools and utilities rapidly.
• Excellent communication skills, both oral and written.
• Ability to negotiate and communicate with all levels of staff.
• Excellent organizational and analytical skills, with the proven ability to multi-task, troubleshoot, and prioritize work.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.??As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.??Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

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