Career Center

Location: Chicago, ILJob Description:Serve as primary contact on assigned data inquiries, resolving issues and tracking queries in an efficient and timely manner; keeps good records of issues and reports on trends.Provide exceptionally competent email support to our clients and staff, along with demonstrating dedication to high quality customer service.Perform problem analysis, evaluation, recreating, and resolution of client report problems.Develop deep understanding of the data, scientific goals and methodology, and underlying biological and translational concepts in assigned data commons and cloud environments.Take full ownership of assigned cases, triaging them to the appropriate resources and guid