Career Center

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit, unified adult cancer care and research center that is clinically integrated with UW Medicine, a world leader in clinical care, research and learning. The first National Cancer Institute-designated cancer center in the Pacific Northwest, Fred Hutch's global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy, and COVID-19 vaccines has confirmed our reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Based in Seattle, Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy, and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch, we believe that the innovation, collaboration, and rigor that result from diversity and inclusion are critical to our mission of eliminating cancer and related diseases. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an antiracist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, antiracism, and inclusion.

The Fred Hutch Cancer Research Center is seeking a Scientific Computing (SciComp) Technical Account Manager (TAM) to act as a liaison between Shared Resources (SR) and Center Information Technology (CIT). The primary aim of this role is to advocate for SR by identifying high value initiatives and ensuring timely resolution of technical issues. A successful candidate will develop strong relationships with leadership to capture, prioritize, and promote new technology solutions and process optimizations. To ensure timely resolution of issues, the candidate will serve as a single point of contact for all SR technical requests. An ideal candidate must possess strong personal, analytical, and technical skills to extract, prioritize and delegate requests. They should embrace ambiguity, ramp up quickly on complex issues without oversight, and be skilled at communicating issues simply and convincingly to a wide range of audiences. The SciComp TAM reports to the Manager/Director of Scientific Computing.

Responsibilities

The Scicomp TAM will focus on communicating the needs of multiple SR departments, including Genomics & Bioinformatics, Cellular Imaging, Proteomics, Flow Cytometry, CryoEM, and Data Core. This position will routinely meet with SR leadership to identify and prioritize initiatives and act as a single point of contact for technical issues. An ideal candidate will craft, triage, and execute strategies to drive effective collaborations between CIT and SR and will provide advice on architecture, support, and launch planning.

Service Support (70%): The SciComp TAM is responsible for directly supporting SR technical and operational needs. The position serves as a leader and point of contact for impacting issues and is expected to deliver timely, accurate, and professional technical support and information to all key stakeholders, including both technical and non-technical audiences.

Strategic Development (15%): The SciComp TAM will partner with SR to ascertain their information technology priorities to set a long-term strategy for service delivery that aligns with their business objectives

Relationship Development (15%): The SciComp TAM creates strategic relationships with key stakeholders within Fred Hutch organizations, including the IT Directors and department leaders, as well as other technology professionals

• Participate in adoption of new hardware and software technologies (NGS, Storage, Etc.)
• Ensure availability and uptime of SR systems and processes
• Coordination and communication of technology changes/events and impact to Shared Resources
• Support upgrades and replacements of existing technologies
• Support capacity planning
• Help create and monitor service level agreements
• Assist in defining data retention and use policies
• Participate in disaster recovery process development and drills
• Develop trusting relationships with customers, understanding business needs and technical challenges
• Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
• Uplift capabilities by running workshops, brown bag sessions, etc.
• Triage and correct failures of automated data processing systems due to permission problems, configuration errors, transient cluster, networking outages, or storage issues.
• Assist users in sharing data with internal or external collaborators
• Facilitate ingestion of public and private data assets
• Ensure environments remain operationally healthy whilst reducing cost and complexity
• Perform other responsibilities as required
• May require on-call support and after-hours/weekend work

Qualifications

• Minimum Qualifications
• High school diploma or GED
• Minimum of 5 years' work experience
• Ability to work as part of a team and/or individually, with proven track record of success
• Very strong communication skills, be detail oriented, and self-motivated
• Advanced familiarity with software productivity packages such as Excel, Word, PowerPoint and Visio
• Basic understanding of IT infrastructure, Cloud Technologies, High Performance Computing, Networking and Software Development
• Internal and/or external customer-facing experience in a technical role
• Experience handling issues, incidents, problems, and service availability
• Solid presentation skills with a high degree of comfort influencing technology strategy with executives through to developers

• Preferred Qualifications
• Associate's or Bachelor's Degree in technology or science field of study
• Experience in a similar role as a Technical Account Manager, Operations Manager or Service Delivery Role
• Professional experience with AWS and/or other cloud offerings
• Experience in Informational Technology and/or Genomic operations
• Basic scripting in Python, Bash or similar

Fred Hutch has a mandatory COVID-19 vaccine requirement, with exceptions only for approved medical or religious accommodations.As a condition of employment, newly hired employees must provide proof of vaccination or initiate the accommodations process before their first day of employment.

A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

Our Commitment to Diversity

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at hrops@fredhutch.org or by calling 206-667-4700.