Career Center

The Department of Radiation Oncology and Molecular Radiation Sciences is seeking a Medical Office Coordinator who will serve as scheduling and NGS coordinator and troubleshooter for patients, patients' families, referring physicians and third-party carriers with regard to patient related issues. Assume administrative tasks, special projects, and so forth, as requested by team lead or manager. Works with others in a team environment.
 

Specific Duties & Responsibilities:

• Coordinate all aspects of patient care as directed.
• Ensure effective interpersonal communication by answering all calls within 3 rings, minimizing caller's time on hold and speaking with everyone in a friendly and helpful tone.
• Schedule appointment(s) and/or make referral as appropriate.
• Answer telephones and respond to inquiries regarding patients and referrals.  
• This includes scheduling and confirming appointments, directing calls to appropriate personnel and identifying possible emergency calls from patients; notify provider or schedule emergency appointment as appropriate.
• Schedule patients for laboratory tests, scans, chemotherapy, and procedures when needed.
• Supports the coordination of Next-Generation Sequencing for patients with GI cancers, including facilitating outside slide to pathology, tracking results, managing database, and communicating with providers on results.
• Facilitate coordination of referral to genetic counseling as needed
• Resolve any schedule conflicts.
• Relay information to patients regarding preparation for laboratory tests, scans, and procedures.
• Supporting expansion of multidisciplinary patients outside of the specific clinic including scheduling of additional tests, requesting records, and obtaining necessary referrals.

Equipment, Machine, or Tool Requirements: 

• General computer skills, with experience with Microsoft Office.

Minimum Qualifications (Mandatory):

• High School Diploma/GED. 
• Two years college or equivalent work experience preferred.
• Two years progressively responsible medical office or secretarial experience required. Additional education may be substituted for one year of related experience.*
• Medical terminology preferred.
• Computer skills and organizational skills required.
• Experience in the Johns Hopkins system strongly preferred.

* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. 

Classified Title: Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OD 
Starting Hourly Pay Rate Range: $15.40-$21.20
Employee group: Full Time 
Schedule: M-F, 8:30am-5pm 
Exempt Status: Non-Exempt 
Location: School of Medicine Campus 
Department name: ​​​​​​​SOM Rad Onc Clinical Faculty and Staff 
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled. 

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf