Assistant Director of Operations Pathology Laboratories
University of Illinois Hospital & Clinics (UI Health)
Location: Chicago, Illinois
Type: Full Time
Required Education: 4 Year Degree
Internal Number: -
Assistant Director of Operations Pathology Laboratories
The University of Illinois Hospital & Clinics (UI Health) is seeking an Assistant Director of Operations to join our team of dedicated and highly skilled professionals.
The Assistant Director of Operations, Pathology Laboratories, under the direction of the Director of Operations, Pathology Laboratories, serves as a key member of the senior leadership team with oversight of the Pathology/Laboratory Service operations to include: Immunohistochemistry, Surgical Pathology, Histology, Digital Imaging, Cytology, Tissue Banking, and Autopsy, also referred to collectively as Anatomical Pathology (AP). The Assistant Director provides leadership, implements operations enhancements consistent with vision and goals of the institution and the Chair of Pathology Department. Works collaboratively with the Pathology/Laboratory leadership and key stakeholders' system-wide. Provides institutional representation when necessary and in the absence of the Senior Director and Director. Promotes an environment of caring through equity, diversity and inclusion.
In collaboration with the Pathology Clinical Directors, Senior Director, Directors of Operations, and other operational Leadership develops department goals, objectives, policies, and procedures to insure the laboratories meets and exceeds the regulatory requirements of CAP, CLIA, AABB, TJC, OSHA, FDA, and other laboratory regulatory bodies through a robust quality adherence program.
In partnership with Pathology faculty, insures quality testing and interpretations/reports are available to the providers and patients within appropriate timeframes.
Assists with overseeing AP Laboratory staff and all technical operations of the laboratory to ensure efficient, effective, and uninterrupted laboratory operations.
Supports and oversees the MediaLab software used throughout Pathology Laboratory Services for regulatory compliance.
Aligns and supports Inter-departmental goals to provide optimal patient care and treatment in the institution. Ensures laboratory results maintain a high level of integrity and validity to provide safe and quality results to clinicians and patients.
Assists technical staff and leadership to oversee and manage day-to-day lab operations and related issues.
Sponsors, supports, and develops quality improvement initiatives throughout the AP laboratory and system-wide.
Collaborates with staff on projects from inception through Laboratory Investigation to Clinical Interpretation. Establishes and maintains a collaborative working relationship with all members to identify and resolve problems/issues both internally and system-wide.
Assists programs to plan, design and implement the installation of new or improved laboratory techniques.
Supports the managers to oversee the quality control program to include problem recognition with resolution.
Effectively investigates any issues or errors and implement corrective actions as needed.
Assists managers to develop, implement and monitor laboratory policies and procedures throughout the laboratory.
Assists laboratory's training programs to include competency assessment program, safety program, hazardous waste management, chemical hygiene plan, and injury prevention program.
Reviews the programs' financial and operational reports to track and ensure adherence to budgetary, productivity and benchmarking standards. Assists and recommends the development and implement plans for growth, additional lab services and/or reorganization of Laboratory operations, budgets and asset allocations to enhance productivity, cost-effectiveness, and quality.
Is accessible and responsive to the laboratory staff and management for consultations and resolving operational issues in a timely manner.
Emphasizes team accountability to hospital standards of patient deliverables, financial performance, customer service, and use of laboratory services.
Establishes positive working relationships with hospital leadership and stakeholders to enhance patient care.
Encourages and enhances a positive working environment to promote high employee morale, engagement, accountability, and employee satisfaction to improve employee retention.
Supports the development and education of the Pathology/Laboratory Service staff, students, residents, and fellows.
Performs other related duties and participates in special projects as assigned.
UI Care: Patient & Employee Service Values
Service Values and UI CARE (Communicate, Acknowledge, Respect, Excel) Standards
Integrity and Service Excellence: Each person is treated with dignity, respect, and compassion. One should be sensitive to ethnic, cultural and racial differences. This is emphasized by the UI CARE behavior, "Respect: Patients First".
Behavior: Performance is acceptable when everyone is greeted with a smile and a warm and caring manner using the person's name whenever possible. No matter how I feel, I display a caring attitude. This is demonstrated through my hallway, elevator, and phone etiquette, as well as, my interactions with my peers, co-workers, volunteers, patients, and leaders.
Accountability: Each person displays loyalty and pride in the University of Illinois Hospital & Health Sciences System and its associated entities while upholding the confidentiality of patients, visitors, physicians, and co-workers. One should be a role model, be open-minded and collaborate with others. At the same time, one is fully accountable for their actions, and should focus on exceeding expectations. This is emphasized by the UI CARE behaviors: "Excel: Accountability & Teamwork" and "Ownership & Pride".
Behavior: Performance is acceptable when concerns/problems with fellow employees and/or customers are not discussed with anyone other than the person involved or the supervisor. Patient/Employee issues and ideas are listened to and appropriate follow-up occurs to create a satisfied patient, patient family member, or employee/volunteer. I do not make excuses. I do not demean other people or departments. This is demonstrated by me taking full responsibility for my actions regardless of the circumstances.
Innovation: Each person demonstrates commitment to open communication. Every conversation should incorporate the key elements of AIDET (Acknowledge, Introduce, Duration, Explain and Thank). This will convey courtesy, clarity, and indicate that one is actively listening. One should seek opportunities to "manage-up" others by highlighting positive situations. This will create an environment of recognition and praise while empowering others to take ownership. At the same time, create an overall welcoming environment. This is emphasized by the UI CARE behaviors "Communicate: Talk, Listen, learn" and "Manage Up". Also, the UI CARE behavior "Acknowledge: Reward and Recognize and Make People Feel Welcomed".
Behavior: Performance is acceptable when openness and acceptance of constructive criticism occurs. Positive communication occurs by complimenting and expressing appreciation to others. I will listen and encourage others to express ideas and opinions and support ways to improve UI Health Experience and the evaluation and implementation of new ideas. I will focus on being clear in all of my conversations and interactions by using AIDET at all times. I will focus on making our patients/guests and employees/volunteers feel welcome but managing up others whenever possible.
Safety: Each person demonstrates pride in the physical appearance of UI Health, University of Illinois Hospital and its associated entities as a safe environment. One focuses on keeping the physical environment clean which includes the hallways, elevator, café, general areas, and one's personal work area. One also demonstrates pride in their personal appearance. This is emphasized by the UI CARE behavior Respect: Appearance, Courtesy & Environment".
Behavior: Performance is acceptable when initiative is taken to maintain a safe and clean environment. I will conduct myself in a manner that respects and preserves equipment and the physical plant. I do not walk by spills, trash or unsafe conditions while walking the hallways, elevator, café, general areas and/or my personal area without assuring that they are attended to promptly by myself or appropriate personnel. I will take ownership of my surroundings. I will also focus on managing my personal appearance and body odor by dressing professionally and/or appropriate for my area, grooming appropriately, and my managing personal hygiene.
Bachelor's degree in Medical Technology, Biological Science, Chemical Science, Physical Science, Molecular Biology, Molecular genetics, or related field required.
Master of Science in Biology, Chemistry, or other related Science or MBA or MPH preferred (10 years of progressive leadership experience in Clinical Laboratory may be used in lieu Master's degree requirement).
Minimum of five (5) years' experience in a high complexity Clinical Laboratory required.
Must have the education and experience equivalent to the guidelines mandated by CLIA/CLIS and NYS requirements for General Supervisor.
Knowledge of biosafety and chemical safety guidelines and the ability to enforce compliance to those guidelines required.
Leadership - Must possess excellent work ethic, sense of ownership and drive for excellence.
Reasoning ability - Ability to define problems, collect data, establish facts, and draw valid conclusions.
Must be detail oriented and well-organized.
Computer skills - Must be proficient in Microsoft Office applications (Word, Excel and Outlook) and have the ability to quickly learn and adapt to new laboratory information system and other systems or technology.
Excellent communication skills, verbal and written.
Critical thinking with effective problem-solving skills.
Ability to work independently and collaboratively in a fast-paced environment; manage and execute multiple projects, prioritize, and meet deadlines.
Professional appearance and demeanor with strong interpersonal skills to motivate and lead the lab team.
Certification in one of the following certifications preferred:
1. Certified as Medical Technologist, Clinical Laboratory Scientist, Medical Laboratory Scientist, Histotechnologist (HTL), or categorical certification by Board of Certification. (ASCP).
2. Certified as a Medical Technologist by American Medical Technologists (AMT).
3. Certified as Clinical Laboratory Scientist by National Credentialing Agency for Laboratory personnel (NCA).
4. Clinical Microbiology registry from American Society for Microbiology, RM(AAM).
5. Certified Histocompatibility Technologist (CHT) by the American Board of Histocompatibility and Immunogenetics (ABHI).
Laboratory experience in an integrated delivery system preferred.
Salary & Benefits:
UI Health offers competitive benefit packages, including: vacation days, paid holidays, Floating Holidays, State University Retirement System, tuition waiver, tuition discount for dependents, and excellent medical, dental, and vision packages.
For consideration, please submit a complete application and supplemental resume by October 18, 2021.
The University of Illinois at Chicago/UI Health is an affirmative action, equal opportunity employer that has a strong institutional commitment to the principle of diversity and is particularly interested in receiving applications from a broad spectrum of people. We do not discriminate on the basis of sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.
The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit www.hr.uillinois.edu/cms/One.aspx?portalId=4292&pageId=1411899