Millions! Novartis made a decision to pursue early discovery research internally to allow us to quickly translate the most impactful discoveries into therapeutics for millions of patients.
As the Service Integration Expert you will be responsible for the design, installation, maintenance, and retirement of the systems and personnel that are at the core of an organization. The services under the responsibility of Service Integration Expert are typically the underpinning (or supporting) services that enable the delivery of customer-facing IT services. In more simplistic terms, you will be responsible for everything between the wall jack and the handoff to the internet service provider."
Your responsibilities include but are not limited to:
- Management of the IT Infrastructure Setup for 24x7 manufacturing operations at the Durham, North Carolina manufacturing facility for Novartis Gene Therapies. As most services are supported remotely, active coordination with global service teams and good communication skills are essential for success.
- Support of existing and expansion of IT Infrastructure supporting the growth and changes for the Novartis Technical Operation facilities as well as TRD departments housed at the Durham facility for clinical trial deliveries.
-Align with Global Programs in Novartis IT and IT Infrastructure services for needs of Novartis Gene Therapies and provide guidance to other US Novartis Gene therapies locations.
-Balance out support for the US Operations with other on-site support team member.
-Drive continuous improvement measured against service delivery and value metrics.
- Develops and enhances relationships with key stakeholders, acting as trusted advisor/key point of contact by actively managing expectations and monitoring satisfaction levels and service adoption.
-Support Automation teams for touchpoint areas between IT and OT infrastructure.