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Contact Center Associate MLS or MLT - VUMC Diagnostic Laboratories
Description Job Summary: $10,000.00 Signing Bonus and Relocation Stipend signing incentives The Laboratory Contact Center Associate is responsible for the management of clinical laboratory telephone calls in an office setting. An Associate uses their clinical laboratory education/experience and problem solving skills to assist callers. Caller issues include: ordering tests, obtaining results, add-on testing, specimen collection and incident reporting. A Contact Center Associate uses a "customer service" attitude to enhance patient care by providing clear, accurate, timely and professional assistance to callers. The Contact Center Associate uses various software and issue tracking tools to provide information an
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