At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
The Genetic Counseling Assistant will be responsible for:
Triages genetic counselor referrals/phone calls/emails, communicating directly with patients/families in consultation with genetic counselors and/or other program staff.
Performs pre-visit preparation for initial clinical visits, including collection of relevant medical records, lab reports, medical records review and coordination of patient intake forms.
Facilitates genetic testing process, including identification of laboratories, researching appropriate testing and sample submission requirements, and requesting shipment of clinical testing kits from laboratories to patients. Acts as a liaison between clinicians and genetic testing laboratories. Troubleshoots testing process as needed.
Obtains prior authorization for genetic testing in accordance with payer requirements with payers or in coordination with Patient Financial Services. Submits letters of medical necessity, providing additional clinical, laboratory and demographic details to support authorization requests, including determination of accurate CPT and ICD 10 codes and with scheduling peer-to-peer meetings with insurance providers. Tracks submitted requests and documents outcomes. Communicates with families about insurance authorization for testing.
Completes genetic testing requisition forms, including interpretation of patient pedigrees and assignment of diagnosis codes.
Ensures test results are entered into Power Chart and program database. Maintains patient testing database for the program. May build or enhance database as needed.
Works with providers and families to ensure post-testing follow-up visits are scheduled.
Gathers and synthesizes data, resources, and literature related to relevant genes, variants, diagnoses and test results to assist genetic counselors in preparing for clinical visits with patients/families.
Prepares patient education materials and patient-centered educational events.
Supports the program's quality improvement for the program by providing data for Quality Improvement program; actively seeks and recommends quality improvement opportunities. Prepares reports from database regarding referral and testing metrics.
To qualify, you must have...
Bachelor's degree is required in Biological Science, Clinical Laboratory Science or related scientific field.
One year of experience in either a laboratory setting or healthcare or insurance customer service setting is preferred.
Previous pediatrics experience is strongly preferred.
Good communication, interpersonal, organizational and computer skills necessary to interact with patients and their families.
Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 3121823
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.